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Existing Will Call Customer Delivery Request

DO NOT USE THIS FORM FOR EMERGENCIES

If your tank gauge reads 5% or lower, it is considered OUT OF GAS. Please contact our office by telephone immediately for assistance.

A will call customer experiencing an out of gas situation may incur additional fees. Please familiarize yourself with our Will Call Terms & Conditions.

Attention COD Customers: We require payment at the time of order. Do not use this form, but call our office to schedule your delivery.

Your Customer ID can be found on your statement.

Phone
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District
Which fuel are you requesting delivery of:*
First Name*
Last Name*
Customer ID (from statement or invoice)*
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How did you hear about us?*
Email*
Phone Number*
Address Line 1*
City*
State*
Zip Code*
Current Gauge Reading*
Tank Size*
PLEASE NOTE: If you answer ‘Yes’ to any of the following questions, a leak check is required and you must call our office between 8:00 am and 4:30 pm Monday-Friday to schedule your delivery.
Have you made any alterations or modifications to your fuel system since our last delivery?*
- Yes
- No
Have you installed, removed or changed any appliances since our last delivery?*
- Yes
- No
Are you aware of any capped gas lines or other issues with your system?*
- Yes
- No
Additional Information
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Will Call Terms & Conditions

As a Will Call customer, it is your responsibility to monitor propane levels and weather conditions that may impact delivery times.

We want to keep your home comfortable all year long.

During the heating season, deliveries may take up to 10 business days due to higher demand. Severe weather or temporary office closures may further impact delivery schedules as we adjust operations to protect our drivers and customers.

As a Will Call customer, please be aware that running out of propane requires additional steps for your safety, including a mandatory leak check and re-lighting of pilots. These services must be completed while someone is home.

In the event of an Out-of-Gas situation, expedited delivery – such as Same-Day, Next-Day, or After-Hours service – is subject to availability (dependent upon weather, demand, and routing constraints) and will result in additional charges.

Will Call delivery terms and related charges are subject to change without notice.